Andreas Olofstam
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Articles
Recent activity by Andreas Olofstam-
Introductions to CX Trends 1
Trend 1 Driven by AI copilot success, companies are racing to adopt autonomous service for next- level interactions AI copilots? They’re a win-win. Agents love them—and the time they free up to f...
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What is CX Trend 5
In a world of AI-driven experiences, personalization yields enterprise customer loyalty like never before. AI has upped the ante for consumers’ expectations of loyalty. Attuned to these expectation...
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What is CX Trend 4
Voice AI, with its natural language capabilities, helps enterprise consumers feel heard across all touchpoints. Voice AI can help enterprises eliminate frustration across digital interactions and o...
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What is CX Trend number 3
Personal AI assistant popularity prompts enterprises to prepare for a future where assistants take the lead. Consumers are eager to delegate tasks like tracking orders and initiating returns to the...
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What is CX Trend number 2
Consumer confidence in enterprise AI agents hinges on how engaging, friendly, and human-like these agents become. Operating as an extension of a customer service team, AI agents should fully embody...
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What is CX Trend number 1
AI copilots have enabled enterprise agents to handle more tickets efficiently, reducing the need to escalate or transfer between departments. Now, forward-thinking enterprises are ready for what’s ...
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How do I manually update the firmware on my Jabra device using Jabra Direct?
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How do I connect my Jabra Evolve2 wireless headset to my computer?
To connect your Jabra Evolve2 headset with your computer, plug the supplied Jabra Link 380 into a USB port on the computer. The Jabra Evolve2 headset and the Jabra Link 380 are pre-paired and ready...
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How do I manually reset my Jabra Evolve2 headset to the default settings?
When you reset your Jabra Evolve2 headset, previously paired devices and settings will be cleared. To reset, ensure that the headset is turned on, and you are not on a call. Then simultaneously pre...
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What can I do if the pairing steps are not successful?
If the pairing steps are not successful, try the following troubleshooting steps. Try re-pairing after you complete each troubleshooting step. Restart your mobile device by turning it off and on. ...