What is CX Trend number 1

AI copilots have enabled enterprise agents to handle more tickets efficiently, reducing the need to escalate or transfer between departments. Now, forward-thinking enterprises are ready for what’s next: 90% of Trendsetters believe AI copilots are just the first step towards autonomous AI. By embracing autonomous service, enterprises will reduce the workload on human agents, allowing for more complex, high-value customer interactions, and to deliver consistent service at scale.