What is CX Trend 5

In a world of AI-driven experiences, personalization yields enterprise customer loyalty like never before.

AI has upped the ante for consumers’ expectations of loyalty. Attuned to these expectations, Trendsetters are shifting their focus: 92% consider personalization critical as they incorporate emerging technologies. With AI-driven insights, enterprises can offer personalized service to millions, ensuring each customer feels valued, while increasing loyalty and retention.