My package was broken in shipping, what do I do?

It is essential to document this incident thoroughly by taking a clear and detailed photo. This photographic evidence will serve as a crucial part of your claim submission.

Once you have taken the photo, you need to upload it under the claims section. You have the option to do this either through our mobile app or by using our online portal. Both methods are designed to be user-friendly and efficient, ensuring that your claim is processed smoothly.

When you are filling out the claim form, make sure to provide all the necessary details. This includes a comprehensive description of the incident, the date and time it occurred, and any other relevant information that might help us understand the situation better.

It is also important to remember to include the order ID. The order ID is a unique identifier that allows us to quickly locate your purchase information and expedite the processing of your claim.

After you have submitted all the required information and uploaded the photo, our team will review your claim. We will then get back to you with further instructions or updates regarding the status of your claim. Your patience and cooperation are greatly appreciated as we work to resolve this matter for you.